Privacy Policy & Cookies

This page is maintained by Casa Keys and Care ("we", "us", "our") and explains how we handle personal information collected through casakeysandcare.com (the "Site") and in the course of providing our property care.

Information we collect
We only collect information that you provide to us directly or that is generated as you use the Site:
Contact and enquiry details — name, email address, property location, and the content of any message you send through our contact form or WhatsApp.
Basic usage data — anonymous analytics about how visitors interact with the Site (pages viewed, device type, referring source).

How we use your information
To respond to your enquiries and provide a quote or service proposal.
To deliver the property management services you have requested.
To improve the Site and understand which pages are useful to visitors.
To comply with our legal, tax, and accounting obligations.
We do not sell your personal information, and we do not use it for advertising or third-party marketing.

Legal basis (UK & EU visitors)
We rely on the following legal bases under UK GDPR and EU GDPR:
Contract — to respond to enquiries and provide requested services.
Legitimate interests — to keep the Site secure and understand basic usage.
Legal obligation — to keep records required by law.

Service providers we use
We use a small number of trusted providers to run the Site and our operations:
OVH Cloud — hosting, database, and delivery of transactional emails.
WhatsApp — messaging channel for enquiries you initiate.
Google Search Console & analytics — aggregated, anonymised search and usage data.
Each provider processes data only as needed to deliver their service to us.

Cookies
The Site uses a small number of essential cookies and local storage entries (for example, to remember your language preference). We do not use advertising or cross-site tracking cookies. Anonymous analytics may set cookies to measure aggregated visits.

How long we keep information
Enquiry and booking records are kept only for as long as needed to respond to you, deliver a service, and meet our legal obligations (typically up to 6 years for accounting records). You can ask us to delete your information at any time — see below.

Your rights
You can ask us to:
Confirm what personal information we hold about you and provide a copy.
Correct information that is inaccurate.
Delete your information, subject to any legal record-keeping we must maintain.
Restrict or object to how we use your information.
Unsubscribe from any service email using the link included in each message.
To exercise any of these rights, email us at info@casakeysandcare.com. UK visitors can also complain to the ICO (ico.org.uk); EU visitors can contact the AEPD in Spain (aepd.es).

Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page will always reflect the most recent version.